Background and Objective:
To carry out an in-depth training on communication skills for Prosthodontic postgraduates for dealing with complete denture patients and analysis using Kalamazoo scale. The effectiveness of the training was evaluated based on Kirkpatrick’s model.
Material and Methods:
Videorecording of doctor patient interactions was done during complete denture treatment procedures for 27 completely edentulous patients in the Department of Prosthodontics, Indira Gandhi Institute of Dental Sciences, Sri Balaji Vidyapeeth, Pondicherry.The videorecordings were analysed using Kalamazoo scale for assessment of communication skills and strength and weakness of postgraduates were identified. Based on the findings a need based customized training program involving general and individualized sessions were planned.Post training the same process of videorecording and analysis was done for another set of 18 patients to see the difference in attitude of postgraduates. The outcomes of the program were evaluated using Kirk Patrick model.
“Remarkable” improvements were identified in various aspects of communication skills and development of the skills of reflective practice which was evident from their change in attitude at all four levels in the post training videoanalysis based on Kalamazoo scale and self reflection of postgraduates.
Such customised training and evaluation for dealing with complete denture patients based on Kirkpatrick’s framework helps in achieving a targeted outcome and brings change in attitude at all the four levels thereby contributing towards effective patient centered practice.
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