Conflict management is an issue of perpetual interest to individuals as well as the organization. Conflicts are inevitable in health care delivery and educational institutions. If resolved tactfully and in time, conflicts have a potentiality to bring creative ways of solving problems. However, long unaddressed conflicts can demoralize individuals and weaken organization’s capacity to deliver goods. Management Gurus have identified five styles of conflict resolution used by the individuals, viz., avoiding, competing, accommodating, compromising and collaborating. There is no single best approach as each has its own strength and limitation. The ancient Indian wisdom gained from Kautilya Arthasastra describes four strategies, viz., Sama, Dana, Bheda and Danda to deal with conflicts.
This article is an attempt to describe the Western literature in comparison with the Indian wisdom and derive educational implications for the individuals and organizations.